Telkom Business launches AI transcription service for small businesses

Telkom Business announced the launch of, an AI-based transcription and translation platform that provides text-to-speech services to SMBs

Telkom Director for Data Science, Stefan Steffen | picture provided

Through, businesses can engage directly with multilingual transcription and translation services. The platform enables SMBs to eliminate manual work by automatically transcribing and translating important information into text.

Telkom Executive: Data Science Stefan Steffen says, “Every business needs digital tools to stay competitive and you can’t think of digital without mentioning AI. Through this platform, the goal is to enable several different speech-related services. Currently, we provide transcription and translation services, but we are also developing more refined and technical services around entity extraction, sentiment analysis, and other value-added services.

Humans in the Loop

As part of, Telkom Business has partnered with Cape Town-based data labeling startup Enlabeler to provide Humans-in-the-Loop, a service that allows customers to access translation and transcription in the various South African languages.

Enlabeler has a network of digital linguists who are connected to the platform to help provide clients with translations and transcriptions. If a business wants greater accuracy than the automated transcription service can provide, they can select the Humans-in-the Loop service on the website. Companies must upload data to the platform, and it is distributed to the digital workforce who will then provide a human transcription.

“The first automatic transcription model we deploy is our English model. This one focuses on the transcription of the different South African accents. Telkom Business plans to introduce isiZulu, Afrikaans, Tshivenda, Xitsonga and Sesotho transcription models in the future.

“The translation service relies on a network of linguists. This way we can find linguists who can meet the needs of each client. For now, the translation service is included in the Humans-in-the-Loop component. Businesses can upload their documents to the platform which are then translated into the preferred language, including the mentioned South African languages ​​as well as Portuguese, Kiswahili and Dutch.

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